Refund policy
Return & Warranty Policy – netgo
Return Policy (3 Days):
We offer a 3-day return policy from the date of delivery. If you are not satisfied with your purchase, you may request a return under the following conditions:
- The product must be unused and in its original condition
- All original packaging, accessories, and manuals must be included
- Proof of purchase is required
- Return request must be initiated within 3 days of delivery
Note: Returns may not be accepted for damaged products caused by misuse, improper handling, or unauthorized repairs.
Warranty Policy (6 Months):
All netgo mini coolers come with a 6-month warranty from the date of purchase.
This warranty covers:
- Manufacturing defects
- Functional issues under normal usage
This warranty does not cover:
- Physical damage or accidental damage
- Water damage due to improper use
- Normal wear and tear
- Damage caused by misuse or unauthorized modifications
How to Claim Warranty or Return:
- Contact our support team with your order details
- Share clear photos/videos of the issue (if applicable)
- Our team will guide you through the return or replacement process